Pioneer Plumbers

Privacy Policy

Last updated: March 30, 2026

1. Introduction

Pioneer Plumbers ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website (pioneerdmv.com) or use our plumbing services.

2. Information We Collect

Information You Provide

When you book a service or contact us, we may collect:

  • Name (first and last)
  • Phone number
  • Email address
  • Service address (street address, city, zip code)
  • Description of your plumbing issue
  • Appointment preferences
  • Access notes (gate codes, apartment numbers)

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type (mobile, desktop, tablet)
  • Pages visited and time spent
  • Referring website
  • General geographic location (city/region level)

Cookies and Tracking

We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect anonymous usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

3. How We Use Your Information

We use the information we collect to:

  • Schedule and confirm plumbing appointments
  • Dispatch the appropriate technician to your location
  • Communicate with you about your service (confirmations, reminders, follow-ups)
  • Send text messages (SMS) related to your appointment, including confirmations, reminders, and technician arrival updates
  • Provide estimates and invoices
  • Improve our website and services
  • Respond to your inquiries
  • Comply with legal obligations

Text Messaging (SMS)

If you provide your phone number and consent to receive text messages, we will use your number to send appointment-related SMS messages. We do not send marketing or promotional text messages. Your phone number will not be shared with third parties for their marketing purposes. You may opt out of text messages at any time by replying STOP. Message and data rates may apply. See our SMS Terms for full details.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Our technicians — Your name, phone number, address, and service details are shared with the assigned technician so they can perform the requested work.
  • Service providers — We use third-party services to operate our business, including Google (Calendar, Maps), Cloudinary (photo storage), Resend (email notifications), and Vercel (website hosting). These providers only access data necessary to perform their functions and are bound by their own privacy policies.
  • Legal requirements — We may disclose your information if required by law, court order, or governmental regulation.

5. Data Security

We take reasonable measures to protect your personal information, including encrypted data transmission (HTTPS), secure server infrastructure, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain our business records, and comply with legal obligations. Booking and service records are retained for warranty and business purposes. You may request deletion of your personal information by contacting us (see Section 10).

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications

To exercise any of these rights, contact us using the information in Section 10. We will respond to your request within 30 days.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:

  • Phone: (703) 508-3088
  • Email: hello@pioneerdmv.com
  • Address: 9511 Baccarat Drive, Fairfax, VA 22032